{"id":23120,"date":"2024-02-21T15:16:46","date_gmt":"2024-02-21T15:16:46","guid":{"rendered":"https:\/\/www.delongtop.com\/?page_id=23120"},"modified":"2026-03-17T03:04:25","modified_gmt":"2026-03-17T03:04:25","slug":"support","status":"publish","type":"page","link":"https:\/\/www.delongtop.com\/es\/support\/","title":{"rendered":"Ayuda"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling lazyload\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:150px;--awb-padding-bottom:100px;--awb-margin-top:-100px;--awb-background-image:linear-gradient(48deg, var(--awb-color3) 0%,rgba(255,255,255,0) 100%);;--awb-background-size:cover;--awb-flex-wrap:wrap;\" 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class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-search-element fusion-search-element-1 fusion-search-form-classic\" style=\"--awb-bg-color:var(--awb-color1);\">\t\t<form role=\"search\" class=\"searchform fusion-search-form  fusion-search-form-classic\" method=\"get\" action=\"https:\/\/www.delongtop.com\/es\/\" data-trp-original-action=\"https:\/\/www.delongtop.com\/es\/\">\n\t\t\t<div class=\"fusion-search-form-content\">\n\n\t\t\t\t\n\t\t\t\t<div class=\"fusion-search-field search-field\">\n\t\t\t\t\t<label><span class=\"screen-reader-text\">Search for:<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input type=\"search\" value=\"\" name=\"s\" class=\"s\" placeholder=\"Buscar documentaci\u00f3n o software\" required aria-required=\"true\" aria-label=\"Buscar documentaci\u00f3n o software\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"fusion-search-button search-button\">\n\t\t\t\t\t<input type=\"submit\" class=\"fusion-search-submit searchsubmit\" aria-label=\"Buscar en\" value=\"\uf002\" \/>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t<input type=\"hidden\" name=\"post_type[]\" value=\"any\" \/><input type=\"hidden\" name=\"search_limit_to_post_titles\" value=\"0\" \/><input type=\"hidden\" name=\"add_woo_product_skus\" value=\"0\" \/><input type=\"hidden\" name=\"fs\" value=\"1\" \/>\n\t\t\t<\/div>\n\n\n\t\t\t\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"es\"\/><\/form>\n\t\t<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-title-text fusion-title-size-two\" style=\"--awb-margin-bottom:30px;--awb-font-size:30px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep- sep-solid\" style=\"border-color:var(--awb-color3);\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;text-transform:uppercase;--fontSize:30;line-height:var(--awb-typography1-line-height);\"><span style=\"color: #339966;\">- <\/span>Documentos y programas DESCARGA<\/h2><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep- sep-solid\" style=\"border-color:var(--awb-color3);\"><\/div><\/div><\/div><div class=\"fusion-tabs-sticky-helper\" style=\"height:1px;\"><\/div><div class=\"fusion-tabs fusion-tabs-1 classic nav-is-justified sticky-tabs horizontal-tabs icon-position-left mobile-mode-accordion\" style=\"--awb-margin-top:20px;--awb-title-border-radius-top-left:0px;--awb-title-border-radius-top-right:0px;--awb-title-border-radius-bottom-right:0px;--awb-title-border-radius-bottom-left:0px;--awb-content-padding-top:10px;--awb-content-padding-right:60px;--awb-content-padding-bottom:35px;--awb-content-padding-left:60px;--awb-title-padding-top:35px;--awb-title-padding-right:60px;--awb-title-padding-bottom:35px;--awb-title-padding-left:60px;--awb-title-font-size:21px;--awb-title-text-transform:capitalize;--awb-title-line-height:var(--awb-typography1-line-height);--awb-title-letter-spacing:-0.015em;--awb-alignment:start;--awb-inactive-color:rgba(245,245,245,1);--awb-title-text-color:#1c1c1c;--awb-title-active-text-color:#1c1c1c;--awb-background-color:#ffffff;--awb-border-color:#efefef;--awb-active-border-color:var(--awb-color4);--awb-title-font-family:&quot;Inter&quot;;--awb-title-font-style:normal;--awb-title-font-weight:600;\"><div class=\"nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-ad8a191611da37381f3\" aria-selected=\"true\" id=\"fusion-tab-datasheet\" href=\"#tab-ad8a191611da37381f3\"><h5 class=\"fusion-tab-heading\">Ficha de datos<\/h5><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-283107db11904dd9131\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-usermanual\" href=\"#tab-283107db11904dd9131\"><h5 class=\"fusion-tab-heading\">Manual del usuario<\/h5><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-acb7e5764f23989567a\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-software\" href=\"#tab-acb7e5764f23989567a\"><h5 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon icon-ui-stats\" aria-hidden=\"true\" style=\"font-size:22px; --icon-color:#444444;--icon-active-color:#f9a513;\"><\/i>Software<\/h5><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-cbd0ff1f9dcc59d47e8\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-warranty\" href=\"#tab-cbd0ff1f9dcc59d47e8\"><h5 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon icon-ui-settings\" aria-hidden=\"true\" style=\"font-size:22px; --icon-color:#444444;--icon-active-color:#f9a513;\"><\/i>Garant\u00eda<\/h5><\/a><\/li><\/ul><\/div><div class=\"tab-content\"><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-ad8a191611da37381f3\" aria-selected=\"true\" id=\"mobile-fusion-tab-datasheet\" href=\"#tab-ad8a191611da37381f3\"><h5 class=\"fusion-tab-heading\">Ficha de datos<\/h5><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix in active\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-datasheet\" id=\"tab-ad8a191611da37381f3\">\n<h3><strong><span style=\"color: #339966;\">- <\/span>Cat\u00e1logo de productos&nbsp;<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2024\/08\/DelongTop-Lithium-Battery-Catalog.pdf\" target=\"_blank\" rel=\"noopener\">Cat\u00e1logo de productos de bater\u00edas de litio - Shenzhen Delong Energy Co.<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>Serie de almacenamiento en bater\u00eda m\u00f3vil&nbsp;<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2024\/08\/DL-LFP-LVM10-15-Movable-Lithium-battery-Delong-.pdf\" target=\"_blank\" rel=\"noopener\">DL-LFP-LVM10 \/&nbsp; DL-LFP-LVM15 Datasheet<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2024\/06\/LFP-LVM15L-Datasheet.pdf\" target=\"_blank\" rel=\"noopener\">DL-LFP-LVM10 \/15 \/15L Bater\u00eda de almacenamiento de energ\u00eda m\u00f3vil Datasheet 1.1<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2025\/01\/LVM15L-30L-Large-Capacity-Movable-Home-Energy-Storage-Battery-Datasheet.pdf\" target=\"_blank\" rel=\"noopener\">LVM15L &amp; 30L Bater\u00eda m\u00f3vil de gran capacidad para almacenamiento de energ\u00eda en el hogar Ficha t\u00e9cnica<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>Serie de bater\u00edas de pared&nbsp;<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/2.4-5kwh-Wall-Mounted-Series-Datasheet-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">2.4-5kwh Wall Mounted Series Datasheet | DL-LFP25100 \/ DL-LFP25120 \/ DL-LFP-4850 \/ DL-LFP-5150<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/2.5-3kwh-Wall-Mounted-Series-Datasheet-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">2.4-3kwh Wall Mounted Series Datasheet | DL-LFP24100J \/ DL-LFP4850J \/ DL-LFP5150J \/ DL-LFP24200J \/ DL-LFP48100J \/ DL-LFP51100J<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/5-10kwh-DL-LFP-HW-Wall-Mounted-Series-Datasheet-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">5-10kwh Wall Mounted Series Datasheet | DL-LFP-HW48200 \/ DL-LFP-HW51200 \/ DL-LFP-HW25200<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/9-10kwh-Wall-Mounted-Series-Datasheet-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">9-10kwh Powerwall Series Datasheet | DL-LFP48200 \/ DL-LFP51200<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/DL-LFP48100-DL-LFP51100-Datasheet-Stackable-Wall-Mounted-Series-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">4.8-15.36Kwh Serie Apilable y Montaje en Pared Datasheet | DL-LFP48100 &amp; DL-LFP51100<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>Serie de pilas apilables<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/DL-LFP-HS51100-Datasheet-Stackable-Series-Delong-Energyd.pdf\" target=\"_blank\" rel=\"noopener\">DL-LFP-HS51100 Ficha t\u00e9cnica - Serie apilable<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/DL-LFP-HS51200-Datasheet-Stackable-Series-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">DL-LFP-HS51200 Ficha t\u00e9cnica - Serie apilable<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/DL-LFP-HS51300-Datasheet-Stackable-Series-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">DL-LFP-HS51300 Ficha t\u00e9cnica - Serie apilable&nbsp;<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>Bater\u00eda Todo en Uno<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/DL-LFP-51100-Datasheet-All-In-One-Series-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">DL-LFP-51100 Ficha t\u00e9cnica - Serie All In One<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/DL-LFP-51200-Datasheet-All-In-One-Series-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">DL-LFP-51200 Ficha t\u00e9cnica - Serie All In One<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2024\/11\/ALL-IN-ONE-HYBRID-ESS-Delong-2024.10.pdf\" target=\"_blank\" rel=\"noopener\">ALL IN ONE HYBRID ESS Delong 2024.10<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>Serie de bater\u00edas montadas en bastidor<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/DL-LFP-BE51100-Datasheet-Rack-Mounted-Series-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">DL-LFP-BE51100 Ficha t\u00e9cnica - Serie para montaje en bastidor<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/DL-LFP-BE51200-Datasheet-Rack-Mounted-Series-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">DL-LFP-BE51200 Ficha t\u00e9cnica - Serie para montaje en bastidor<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/DL-LFP-BE51300-Datasheet-Rack-Mounted-Series-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">DL-LFP-BE51300 Ficha t\u00e9cnica - Serie para montaje en bastidor<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>Serie de bater\u00edas de litio de alto voltaje<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2024\/03\/High-Voltage-Battery-LFP-HV32-10-Datasheet-V1.0.pdf\" target=\"_blank\" rel=\"noopener\">DL-LFP-HV32-10 Ficha t\u00e9cnica - Alto voltaje - Serie apilable<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2024\/04\/Delong-LFP-HV16-5_10-High-Voltage-Energy-Storage-Battery-1.0.pdf\" target=\"_blank\" rel=\"noopener\">DL-LFP-HV16-5\/10 Ficha t\u00e9cnica - Alta tensi\u00f3n - Serie apilable<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2024\/11\/30kwh-96kwh-High-Voltage-Stackable-Lifepo4-Battery-Pack-Datasheet-Delong.pdf\" target=\"_blank\" rel=\"noopener\">30kwh - 96kwh Pack de bater\u00edas apilables de alto voltaje Lifepo4 Hoja de datos Delong<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2025\/02\/96kwh-172kwh-Battery-With-Inverter-HVR32-ESS-Datasheet-V1.0.pdf\" target=\"_blank\" rel=\"noopener\">Ficha t\u00e9cnica de la bater\u00eda de 96 kWh y 172 kWh con inversor HVR32-ESS<\/a><\/span><\/p>\n<p><a href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2025\/05\/HDC15-5k-51.2V-400V-Smart-Lithium-Battery-Datasheet-V1.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">15kwh 51.2V 400V Smart Lithium Battery Datasheet HDC15-5k<\/span><\/a><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>Serie de pilas de litio de 12,8 V<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/Lead-Acid-Battery-Replaced-By-Lithium-Battery-Datasheet-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">7Ah ~ 200Ah - Bater\u00eda de plomo reemplazada por bater\u00eda de litio Hoja de datos<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>Serie de bater\u00edas AGV Lifepo4<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/AGV-Lifepo4-Battery-Datasheet-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">DL-LFP-AGV51200 \/ DL-LFP-AGV5140 - Ficha t\u00e9cnica de la bater\u00eda AGV Lifepo4<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>Serie de bater\u00edas Lifepo4 para veh\u00edculos recreativos<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/RV-Lifepo4-Battery-Datasheet-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">DL-LFP-RV12200 \/ DL-LFP-RV12280 - Ficha t\u00e9cnica de la bater\u00eda RV Lifepo4&nbsp;<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>Bater\u00edas para carros de golf<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/Golf-Cart-Battery-Datasheet-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">&nbsp;DL-GP5150 \/ DL-GP51100 \/ DL-GP51105 \/ DL-GP51150 \/ DL-GP51200 - Ficha t\u00e9cnica de la bater\u00eda para carrito de golf<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span>Serie de bater\u00edas de litio E Rickshaw<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2024\/07\/e-rickshaw-lithium-battery-Datasheet-Delong.pdf\" target=\"_blank\" rel=\"noopener\">DL-LFP-EM4830 \/ DL-LFP-EM6018 \/ DL-LFP-EM6030 \/ DL-LFP-EM6050 \/ DL-LFP-EM7625 \/ DL-LFP-EM7630 Ficha t\u00e9cnica<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>Central el\u00e9ctrica port\u00e1til<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2024\/01\/12V-BATTERY1000W-AC-OUTPUT-INVERTER-Datasheet-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">Ficha t\u00e9cnica del inversor con bater\u00eda de 12 V y salida de CA de 1000 W - DL-LFP12 Plus-1000<\/a><\/span><\/p>\n<p><a href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2025\/01\/5kwh-Portable-Power-Station-With-5000w-Inverter-Delong-HUP5.0-Datasheet.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">5kwh Portable Power Station With 5000w Inverter Delong HUP5.0 Datasheet<\/span><\/a><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span>Bater\u00eda de estado s\u00f3lido<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2024\/07\/LVSW5.0-Datasheet-51.2V-100Ah-Solid-State-Battery.pdf\" target=\"_blank\" rel=\"noopener\">Ficha t\u00e9cnica de la bater\u00eda de estado s\u00f3lido LVSW5.0 de 51,2 V y 100 Ah&nbsp;<\/a><\/span><\/p>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-283107db11904dd9131\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-usermanual\" href=\"#tab-283107db11904dd9131\"><h5 class=\"fusion-tab-heading\">Manual del usuario<\/h5><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-usermanual\" id=\"tab-283107db11904dd9131\">\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>Serie de bater\u00edas de pared\u00a0<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/10Kwh-Wall-Mounted-Series-User-Manual-EN-1012.pdf\" target=\"_blank\" rel=\"noopener\">10Kwh Serie de montaje en pared Manual del usuario EN 1012<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/25.6V-100Ah-51.2V-100Ah-Wall-Mounted-Stackable-Series-User-Manual-EN-1012.pdf\" target=\"_blank\" rel=\"noopener\">25,6V 100Ah 51,2V 100Ah Serie apilable y de montaje en pared Manual del usuario ES 1012<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>Serie de pilas apilables\u00a0<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2025\/09\/5-50Kwh-Stackable-Series-User-Manual-V3.2.pdf\" target=\"_blank\" rel=\"noopener\">5-50Kwh Stackable Series User Manual EN V3.2 \u2014\u2014 DL-LFP51100 \/ DL-HS51200-10 \/ DL-LFP51300<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>Bater\u00eda Todo en Uno\u00a0<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2024\/02\/5000TL_5Kw-10000TL_10Kw-Solar-All-In-One-ESS-User-Manual-1.01.pdf\" target=\"_blank\" rel=\"noopener\">5000TL_5Kw &amp; 10000TL_10Kw Solar All-In-One ESS Manual del usuario 1.01<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>Serie de bater\u00edas montadas en bastidor\u00a0<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/5Kwh15Kwh-Rack-Mount-Series-User-Manual-EN-1012.pdf\" target=\"_blank\" rel=\"noopener\">5Kwh~15Kwh Serie para montaje en bastidor Manual del usuario ES 1012<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>Serie de sistemas de bater\u00edas de alto voltaje<\/strong><\/h3>\n<p><a href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2024\/11\/HV32-10-HV32-15-High-Voltage-Battery-System-User-Manual-2411_V1.0.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">HV32-10 &amp; HV32-15 Sistema de bater\u00edas de alto voltaje Manual del usuario 2411_V1.0<\/span><\/a><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>Serie de bater\u00edas Lifepo4\u00a0<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/Lithium-Iron-Phosphate-Battery-User-Manual-2.0.pdf\" target=\"_blank\" rel=\"noopener\">Bater\u00eda de litio fosfato de hierro Manual del usuario 2.0<\/a><\/span><\/p>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-acb7e5764f23989567a\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-software\" href=\"#tab-acb7e5764f23989567a\"><h5 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon icon-ui-stats\" aria-hidden=\"true\" style=\"font-size:22px; --icon-color:#444444;--icon-active-color:#f9a513;\"><\/i>Software<\/h5><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-software\" id=\"tab-acb7e5764f23989567a\">\n<h3><strong><span style=\"color: #339966;\">- <\/span>Energy Storage Battery BMS Software \/ Firmware<\/strong><\/h3>\n<p><a href=\"https:\/\/drive.google.com\/file\/d\/1KzStVINLQQf3RAfDJIggtP_E2hm3zV7R\/view?usp=sharing\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">LV Energy Storage Battery BMS Software \u2014 PbmsTools HS1.0.7<\/span><\/a><span style=\"color: #3366ff;\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/drive.google.com\/uc?export=download&amp;id=1QrCZ7RWvDKeF-795I2rUw6TZMNoD3aqn\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">HV Energy Storage Systems BMS Software V1.1.73<\/span><\/a><span style=\"color: #3366ff;\">\u00a0<\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span>Upgrade Tools And Files<\/strong><\/h3>\n<p><a href=\"https:\/\/drive.google.com\/file\/d\/1mB9Rm3m2Uf7CH6mbRnOtPB_6D_CCQLlk\/view?usp=sharing\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">21037-3.02 ( For LFP51100)<\/span><\/a><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/drive.google.com\/file\/d\/1-R7kelGIUY3kL6xmzQvj7amc5RNQ_sn2\/view?usp=sharing\" target=\"_blank\" rel=\"noopener\">21382_1.01T_200AH (For Old Model)<\/a><\/span><\/p>\n<p><a href=\"https:\/\/drive.google.com\/file\/d\/1iU0Dm84rPMFWplawE0AXd31G3TbbBzXl\/view?usp=sharing\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">21382-3.02T (For LFP51200)<\/span><\/a><\/p>\n<p><a href=\"https:\/\/drive.google.com\/file\/d\/1J60aXJJiKMehnPOIGsAnaT9sr97wBd-x\/view?usp=sharing\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">21382-3.02 (For LFP51300)<\/span><\/a><\/p>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-cbd0ff1f9dcc59d47e8\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-warranty\" href=\"#tab-cbd0ff1f9dcc59d47e8\"><h5 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon icon-ui-settings\" aria-hidden=\"true\" style=\"font-size:22px; --icon-color:#444444;--icon-active-color:#f9a513;\"><\/i>Garant\u00eda<\/h5><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-warranty\" id=\"tab-cbd0ff1f9dcc59d47e8\">\n<p>1. Si nuestro equipo t\u00e9cnico confirma (necesitamos que nos facilite el manual de usuario, fotos y v\u00eddeos para su an\u00e1lisis) que el problema se debe a un problema de calidad del producto, podemos ofrecerle un reemplazo en el plazo de un a\u00f1o.<\/p>\n<p>2. Para los productos de m\u00e1s de un a\u00f1o pero menos de cinco, si hay un problema de calidad, proporcionaremos piezas de repuesto gratuitas para el producto defectuoso. El cliente tiene que seguir nuestras orientaciones t\u00e9cnicas gratuitas para la instalaci\u00f3n o contratar a un profesional local para que lo instale.<\/p>\n<p>3. Para los productos de m\u00e1s de cinco a\u00f1os, ofreceremos asistencia t\u00e9cnica gratuita, pero las piezas de repuesto ser\u00e1n de pago.<\/p>\n<p>4. Descargo de responsabilidad Cualquier da\u00f1o en el producto causado por un uso fuera del rango de potencia especificado, un funcionamiento inadecuado o una instalaci\u00f3n incorrecta de acuerdo con las directrices se considera causado por el hombre y no est\u00e1 cubierto por la garant\u00eda anterior.<\/p>\n<p>Para cualquier consulta postventa sobre el producto, p\u00f3ngase en contacto con este correo electr\u00f3nico<\/p>\n<p><strong><a href=\"mailto:services@delongtop.com\" target=\"_blank\" rel=\"noopener\">services [at] delongtop.com<\/a><\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-23120","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support - Delong Energy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.delongtop.com\/es\/support\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Delong Energy\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.delongtop.com\/es\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"Delong Energy\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-17T03:04:25+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.delongtop.com\/support\/\",\"url\":\"https:\/\/www.delongtop.com\/support\/\",\"name\":\"Support - Delong Energy\",\"isPartOf\":{\"@id\":\"https:\/\/www.delongtop.com\/#website\"},\"datePublished\":\"2024-02-21T15:16:46+00:00\",\"dateModified\":\"2026-03-17T03:04:25+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.delongtop.com\/support\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.delongtop.com\/support\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.delongtop.com\/support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.delongtop.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.delongtop.com\/#website\",\"url\":\"https:\/\/www.delongtop.com\/\",\"name\":\"Delong Energy\",\"description\":\"Lithium Ion Battery Manufacturer &amp; 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