{"id":23120,"date":"2024-02-21T15:16:46","date_gmt":"2024-02-21T15:16:46","guid":{"rendered":"https:\/\/www.delongtop.com\/?page_id=23120"},"modified":"2026-04-22T10:36:49","modified_gmt":"2026-04-22T10:36:49","slug":"support","status":"publish","type":"page","link":"https:\/\/www.delongtop.com\/fr\/support\/","title":{"rendered":"Soutien"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling lazyload\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:150px;--awb-padding-bottom:100px;--awb-margin-top:-100px;--awb-background-image:linear-gradient(48deg, var(--awb-color3) 0%,rgba(255,255,255,0) 100%);;--awb-background-size:cover;--awb-flex-wrap:wrap;\" 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style=\"border-color:var(--awb-color3);\"><\/div><\/div><span class=\"awb-title-spacer\"><\/span><h1 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:&quot;IBM Plex Sans&quot;;font-style:normal;font-weight:600;margin:0;font-size:1em;letter-spacing:-0.015em;text-transform:capitalize;--fontSize:48;line-height:1.4;\">Documents et logiciels<\/h1><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep- sep-solid\" style=\"border-color:var(--awb-color3);\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-1\" style=\"--awb-content-alignment:center;\"><h4>Contact pour le service apr\u00e8s-vente<\/h4>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" 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name=\"post_type[]\" value=\"any\" \/><input type=\"hidden\" name=\"search_limit_to_post_titles\" value=\"0\" \/><input type=\"hidden\" name=\"add_woo_product_skus\" value=\"0\" \/><input type=\"hidden\" name=\"fs\" value=\"1\" \/>\n\t\t\t<\/div>\n\n\n\t\t\t\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form>\n\t\t<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-title-text fusion-title-size-two\" style=\"--awb-margin-bottom:30px;--awb-font-size:30px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep- sep-solid\" style=\"border-color:var(--awb-color3);\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;text-transform:uppercase;--fontSize:30;line-height:var(--awb-typography1-line-height);\"><span style=\"color: #339966;\">- <\/span>Documents et logiciels T\u00c9L\u00c9CHARGER<\/h2><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep- sep-solid\" style=\"border-color:var(--awb-color3);\"><\/div><\/div><\/div><div class=\"fusion-tabs-sticky-helper\" style=\"height:1px;\"><\/div><div class=\"fusion-tabs fusion-tabs-1 classic nav-is-justified sticky-tabs horizontal-tabs icon-position-left mobile-mode-accordion\" 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role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-ad8a191611da37381f3\" aria-selected=\"true\" id=\"fusion-tab-datasheet\" href=\"#tab-ad8a191611da37381f3\"><h5 class=\"fusion-tab-heading\">Fiche technique<\/h5><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-283107db11904dd9131\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-usermanual\" href=\"#tab-283107db11904dd9131\"><h5 class=\"fusion-tab-heading\">Manuel de l'utilisateur<\/h5><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-acb7e5764f23989567a\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-software\" href=\"#tab-acb7e5764f23989567a\"><h5 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon icon-ui-stats\" aria-hidden=\"true\" style=\"font-size:22px; --icon-color:#444444;--icon-active-color:#f9a513;\"><\/i>Logiciel<\/h5><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-cbd0ff1f9dcc59d47e8\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-warranty\" href=\"#tab-cbd0ff1f9dcc59d47e8\"><h5 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon icon-ui-settings\" aria-hidden=\"true\" style=\"font-size:22px; --icon-color:#444444;--icon-active-color:#f9a513;\"><\/i>Garantie<\/h5><\/a><\/li><\/ul><\/div><div class=\"tab-content\"><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-ad8a191611da37381f3\" aria-selected=\"true\" id=\"mobile-fusion-tab-datasheet\" href=\"#tab-ad8a191611da37381f3\"><h5 class=\"fusion-tab-heading\">Fiche technique<\/h5><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix in active\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-datasheet\" id=\"tab-ad8a191611da37381f3\">\n<h3><strong><span style=\"color: #339966;\">- <\/span>Catalogue des produits&nbsp;<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2024\/08\/DelongTop-Lithium-Battery-Catalog.pdf\" target=\"_blank\" rel=\"noopener\">Catalogue de produits sur les batteries au lithium - Shenzhen Delong Energy Co.<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>S\u00e9rie d'accumulateurs mobiles&nbsp;<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2024\/08\/DL-LFP-LVM10-15-Movable-Lithium-battery-Delong-.pdf\" target=\"_blank\" rel=\"noopener\">DL-LFP-LVM10 \/&nbsp; DL-LFP-LVM15 Datasheet<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2024\/06\/LFP-LVM15L-Datasheet.pdf\" target=\"_blank\" rel=\"noopener\">DL-LFP-LVM10 \/15 \/15L Batterie de stockage d'\u00e9nergie mobile Fiche technique 1.1<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2025\/01\/LVM15L-30L-Large-Capacity-Movable-Home-Energy-Storage-Battery-Datasheet.pdf\" target=\"_blank\" rel=\"noopener\">LVM15L &amp; 30L Large Capacity Movable Home Energy Storage Battery Datasheet (en anglais)<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>S\u00e9rie de batteries murales&nbsp;<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/2.4-5kwh-Wall-Mounted-Series-Datasheet-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">2.4-5kwh Wall Mounted Series Datasheet | DL-LFP25100 \/ DL-LFP25120 \/ DL-LFP-4850 \/ DL-LFP-5150<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/2.5-3kwh-Wall-Mounted-Series-Datasheet-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">2.4-3kwh Wall Mounted Series Datasheet | DL-LFP24100J \/ DL-LFP4850J \/ DL-LFP5150J \/ DL-LFP24200J \/ DL-LFP48100J \/ DL-LFP51100J<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/5-10kwh-DL-LFP-HW-Wall-Mounted-Series-Datasheet-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">Fiche technique de la s\u00e9rie 5-10kwh pour montage mural | DL-LFP-HW48200 \/ DL-LFP-HW51200 \/ DL-LFP-HW25200<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/9-10kwh-Wall-Mounted-Series-Datasheet-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">Fiche technique de la s\u00e9rie Powerwall 9-10kwh | DL-LFP48200 \/ DL-LFP51200<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/DL-LFP48100-DL-LFP51100-Datasheet-Stackable-Wall-Mounted-Series-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">4.8-15.36Kwh Series Stackable &amp; Wall Mounted Datasheet | DL-LFP48100 &amp; DL-LFP51100<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>S\u00e9rie de batteries empilables<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/DL-LFP-HS51100-Datasheet-Stackable-Series-Delong-Energyd.pdf\" target=\"_blank\" rel=\"noopener\">Fiche technique DL-LFP-HS51100 - S\u00e9rie empilable<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/DL-LFP-HS51200-Datasheet-Stackable-Series-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">Fiche technique DL-LFP-HS51200 - S\u00e9rie empilable<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/DL-LFP-HS51300-Datasheet-Stackable-Series-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">Fiche technique DL-LFP-HS51300 - S\u00e9rie empilable&nbsp;<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>S\u00e9rie de batteries tout-en-un<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/DL-LFP-51100-Datasheet-All-In-One-Series-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">Fiche technique DL-LFP-51100 - S\u00e9rie Tout-en-un<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/DL-LFP-51200-Datasheet-All-In-One-Series-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">Fiche technique DL-LFP-51200 - S\u00e9rie Tout-en-un<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2024\/11\/ALL-IN-ONE-HYBRID-ESS-Delong-2024.10.pdf\" target=\"_blank\" rel=\"noopener\">ALL IN ONE HYBRID ESS Delong 2024.10<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>S\u00e9rie de batteries mont\u00e9es en rack<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/DL-LFP-BE51100-Datasheet-Rack-Mounted-Series-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">Fiche technique DL-LFP-BE51100 - S\u00e9rie montage en rack<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/DL-LFP-BE51200-Datasheet-Rack-Mounted-Series-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">Fiche technique DL-LFP-BE51200 - S\u00e9rie montage en rack<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/DL-LFP-BE51300-Datasheet-Rack-Mounted-Series-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">Fiche technique DL-LFP-BE51300 - S\u00e9rie montage en rack<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>S\u00e9rie de piles au lithium haute tension<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2024\/03\/High-Voltage-Battery-LFP-HV32-10-Datasheet-V1.0.pdf\" target=\"_blank\" rel=\"noopener\">Fiche technique DL-LFP-HV32-10 - Haute tension - S\u00e9rie empilable<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2024\/04\/Delong-LFP-HV16-5_10-High-Voltage-Energy-Storage-Battery-1.0.pdf\" target=\"_blank\" rel=\"noopener\">Fiche technique DL-LFP-HV16-5\/10 - Haute tension - S\u00e9rie empilable<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2024\/11\/30kwh-96kwh-High-Voltage-Stackable-Lifepo4-Battery-Pack-Datasheet-Delong.pdf\" target=\"_blank\" rel=\"noopener\">30kwh - 96kwh High Voltage Stackable Lifepo4 Battery Pack Datasheet Delong<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2025\/02\/96kwh-172kwh-Battery-With-Inverter-HVR32-ESS-Datasheet-V1.0.pdf\" target=\"_blank\" rel=\"noopener\">96kwh 172kwh Batterie avec onduleur HVR32-ESS Fiche technique<\/a><\/span><\/p>\n<p><a href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2025\/05\/HDC15-5k-51.2V-400V-Smart-Lithium-Battery-Datasheet-V1.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">15kwh 51.2V 400V Smart Lithium Battery Datasheet HDC15-5k<\/span><\/a><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>S\u00e9rie de piles au lithium 12,8 V<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/Lead-Acid-Battery-Replaced-By-Lithium-Battery-Datasheet-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">7Ah ~ 200Ah - Batterie au plomb remplac\u00e9e par une batterie au lithium Fiche technique<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>S\u00e9rie de batteries AGV Lifepo4<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/AGV-Lifepo4-Battery-Datasheet-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">DL-LFP-AGV51200 \/ DL-LFP-AGV5140 - Fiche technique de la batterie AGV Lifepo4<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>S\u00e9rie de batteries RV Lifepo4<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/RV-Lifepo4-Battery-Datasheet-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">DL-LFP-RV12200 \/ DL-LFP-RV12280 - Fiche technique de la batterie RV Lifepo4&nbsp;<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>S\u00e9rie de batteries pour voiturettes de golf<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/Golf-Cart-Battery-Datasheet-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">&nbsp;DL-GP5150 \/ DL-GP51100 \/ DL-GP51105 \/ DL-GP51150 \/ DL-GP51200 - Fiche technique de la batterie de voiturette de golf<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span>S\u00e9rie E Rickshaw Batteries au lithium<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2024\/07\/e-rickshaw-lithium-battery-Datasheet-Delong.pdf\" target=\"_blank\" rel=\"noopener\">Fiche technique DL-LFP-EM4830 \/ DL-LFP-EM6018 \/ DL-LFP-EM6030 \/ DL-LFP-EM6050 \/ DL-LFP-EM7625 \/ DL-LFP-EM7630<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>Centrale \u00e9lectrique portable<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2024\/01\/12V-BATTERY1000W-AC-OUTPUT-INVERTER-Datasheet-Delong-Energy.pdf\" target=\"_blank\" rel=\"noopener\">Fiche technique de l'onduleur 12V Battery+1000W AC Output - DL-LFP12 Plus-1000<\/a><\/span><\/p>\n<p><a href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2025\/01\/5kwh-Portable-Power-Station-With-5000w-Inverter-Delong-HUP5.0-Datasheet.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">5kwh Portable Power Station With 5000w Inverter Delong HUP5.0 Datasheet<\/span><\/a><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span>Batterie \u00e0 semi-conducteurs<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2024\/07\/LVSW5.0-Datasheet-51.2V-100Ah-Solid-State-Battery.pdf\" target=\"_blank\" rel=\"noopener\">51.2V 100Ah Solid State Battery LVSW5.0 Fiche technique&nbsp;<\/a><\/span><\/p>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-283107db11904dd9131\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-usermanual\" href=\"#tab-283107db11904dd9131\"><h5 class=\"fusion-tab-heading\">Manuel de l'utilisateur<\/h5><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-usermanual\" id=\"tab-283107db11904dd9131\">\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>S\u00e9rie de batteries murales&nbsp;<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/10Kwh-Wall-Mounted-Series-User-Manual-EN-1012.pdf\" target=\"_blank\" rel=\"noopener\">10Kwh Wall Mounted Series Manuel de l'utilisateur EN 1012<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/25.6V-100Ah-51.2V-100Ah-Wall-Mounted-Stackable-Series-User-Manual-EN-1012.pdf\" target=\"_blank\" rel=\"noopener\">25,6V 100Ah 51,2V 100Ah Manuel de l'utilisateur des s\u00e9ries mont\u00e9es sur mur et empilables EN 1012<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>S\u00e9rie de batteries empilables&nbsp;<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2025\/09\/5-50Kwh-Stackable-Series-User-Manual-V3.2.pdf\" target=\"_blank\" rel=\"noopener\">5-50Kwh Stackable Series User Manual EN V3.2 \u2014\u2014 DL-LFP51100 \/ DL-HS51200-10 \/ DL-LFP51300<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>S\u00e9rie de batteries tout-en-un&nbsp;<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2024\/02\/5000TL_5Kw-10000TL_10Kw-Solar-All-In-One-ESS-User-Manual-1.01.pdf\" target=\"_blank\" rel=\"noopener\">5000TL_5Kw &amp; 10000TL_10Kw Solar All-In-One ESS Manuel de l'utilisateur 1.01<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>S\u00e9rie de batteries mont\u00e9es en rack&nbsp;<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/5Kwh15Kwh-Rack-Mount-Series-User-Manual-EN-1012.pdf\" target=\"_blank\" rel=\"noopener\">5Kwh~15Kwh Rack Mount Series Manuel de l'utilisateur EN 1012<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>S\u00e9rie de syst\u00e8mes de batteries haute tension<\/strong><\/h3>\n<p><a href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2024\/11\/HV32-10-HV32-15-High-Voltage-Battery-System-User-Manual-2411_V1.0.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">Manuel d'utilisation des syst\u00e8mes de batteries haute tension HV32-10 et HV32-15 2411_V1.0<\/span><\/a><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>S\u00e9rie de batteries Lifepo4&nbsp;<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2023\/11\/Lithium-Iron-Phosphate-Battery-User-Manual-2.0.pdf\" target=\"_blank\" rel=\"noopener\">Batterie au phosphate de fer lithi\u00e9 Manuel de l'utilisateur 2.0<\/a><\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span><\/strong><strong>Onduleur<\/strong><\/h3>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2026\/04\/EU-12kw-Inverter-User-Manual-2050Kwh-SPI48_DL12K-All-In-One-Hybrid-Off-Gird-ESS-V2.1.pdf\" target=\"_blank\" rel=\"noopener\">EU 12kw<\/a><\/span><\/p>\n<p><a href=\"https:\/\/www.delongtop.com\/wp-content\/uploads\/2026\/04\/US-12kw-Inverter-User-Manual-2064Kwh-AL48_M12K-All-In-One-Split-Off-Gird-ESS-V1.0.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">US 12kw<\/span><\/a><\/p>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-acb7e5764f23989567a\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-software\" href=\"#tab-acb7e5764f23989567a\"><h5 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon icon-ui-stats\" aria-hidden=\"true\" style=\"font-size:22px; --icon-color:#444444;--icon-active-color:#f9a513;\"><\/i>Logiciel<\/h5><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-software\" id=\"tab-acb7e5764f23989567a\">\n<h3><strong><span style=\"color: #339966;\">- <\/span>Energy Storage Battery BMS Software \/ Firmware<\/strong><\/h3>\n<p><a href=\"https:\/\/drive.google.com\/file\/d\/1KzStVINLQQf3RAfDJIggtP_E2hm3zV7R\/view?usp=sharing\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">LV Energy Storage Battery BMS Software \u2014 PbmsTools HS1.0.7<\/span><\/a><span style=\"color: #3366ff;\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/drive.google.com\/uc?export=download&amp;id=1QrCZ7RWvDKeF-795I2rUw6TZMNoD3aqn\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">HV Energy Storage Systems BMS Software V1.1.73<\/span><\/a><span style=\"color: #3366ff;\">\u00a0<\/span><\/p>\n<h3><strong><span style=\"color: #339966;\">- <\/span>Upgrade Tools And Files<\/strong><\/h3>\n<p><a href=\"https:\/\/drive.google.com\/file\/d\/1mB9Rm3m2Uf7CH6mbRnOtPB_6D_CCQLlk\/view?usp=sharing\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">21037-3.02 ( For LFP51100)<\/span><\/a><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/drive.google.com\/file\/d\/1-R7kelGIUY3kL6xmzQvj7amc5RNQ_sn2\/view?usp=sharing\" target=\"_blank\" rel=\"noopener\">21382_1.01T_200AH (For Old Model)<\/a><\/span><\/p>\n<p><a href=\"https:\/\/drive.google.com\/file\/d\/1iU0Dm84rPMFWplawE0AXd31G3TbbBzXl\/view?usp=sharing\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">21382-3.02T (For LFP51200)<\/span><\/a><\/p>\n<p><a href=\"https:\/\/drive.google.com\/file\/d\/1J60aXJJiKMehnPOIGsAnaT9sr97wBd-x\/view?usp=sharing\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">21382-3.02 (For LFP51300)<\/span><\/a><\/p>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-cbd0ff1f9dcc59d47e8\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-warranty\" href=\"#tab-cbd0ff1f9dcc59d47e8\"><h5 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon icon-ui-settings\" aria-hidden=\"true\" style=\"font-size:22px; --icon-color:#444444;--icon-active-color:#f9a513;\"><\/i>Garantie<\/h5><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-warranty\" id=\"tab-cbd0ff1f9dcc59d47e8\">\n<p>1. Si notre \u00e9quipe technique confirme (vous devez fournir le manuel d'utilisation, des photos et des vid\u00e9os pour analyse) que le probl\u00e8me est d\u00fb \u00e0 un probl\u00e8me de qualit\u00e9 du produit, nous pouvons proposer un remplacement dans un d\u00e9lai d'un an.<\/p>\n<p>2. Pour les produits de plus d'un an mais de moins de cinq ans, en cas de probl\u00e8me de qualit\u00e9, nous fournirons gratuitement des pi\u00e8ces de rechange pour le produit d\u00e9fectueux. Le client doit suivre nos conseils techniques gratuits pour l'installation ou faire appel \u00e0 un professionnel local pour l'installation.<\/p>\n<p>3. Pour les produits de plus de cinq ans, nous offrons une assistance technique gratuite, mais les pi\u00e8ces de rechange sont payantes.<\/p>\n<p>4. Avis de non-responsabilit\u00e9 ! Tout dommage caus\u00e9 par l'utilisation du produit au-del\u00e0 de la plage de puissance sp\u00e9cifi\u00e9e, par un fonctionnement incorrect ou par une installation non conforme aux directives est consid\u00e9r\u00e9 comme \u00e9tant d'origine humaine et n'est pas couvert par la garantie susmentionn\u00e9e.<\/p>\n<p>Pour toute question apr\u00e8s-vente concernant le produit, veuillez contacter cet e-mail<\/p>\n<p><strong><a href=\"mailto:services@delongtop.com\" target=\"_blank\" rel=\"noopener\">services [at] delongtop.com<\/a><\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-23120","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support - Delong Energy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.delongtop.com\/fr\/support\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Delong Energy\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.delongtop.com\/fr\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"Delong Energy\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-22T10:36:49+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.delongtop.com\/support\/\",\"url\":\"https:\/\/www.delongtop.com\/support\/\",\"name\":\"Support - Delong Energy\",\"isPartOf\":{\"@id\":\"https:\/\/www.delongtop.com\/#website\"},\"datePublished\":\"2024-02-21T15:16:46+00:00\",\"dateModified\":\"2026-04-22T10:36:49+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.delongtop.com\/support\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.delongtop.com\/support\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.delongtop.com\/support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.delongtop.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.delongtop.com\/#website\",\"url\":\"https:\/\/www.delongtop.com\/\",\"name\":\"Delong Energy\",\"description\":\"Lithium Ion Battery Manufacturer &amp; 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